Shipping policy

SHIPPING & DELIVERY POLICY

We are committed to delivering your orders as safely and efficiently as possible. Please read the

following terms regarding shipment protection and our procedures for lost or damaged items.

1. Shipment Protection (Insurance)

Mandatory Claims Procedure: All claims for lost, stolen, or damaged packages must be

processed through the Shipping Insurance purchased at checkout. This insurance is provided

by our third-party protection partner to ensure full coverage of your items.

By opting for shipping insurance, your order is protected against transit-related issues that fall outside

of our direct control once the package is handed to the carrier.

2. Handling Lost or Stolen Items

If your package is marked as "Delivered" but you have not received it, or if the tracking has ceased

updating for more than 7 consecutive business days:

Insured Orders: You are eligible to file a formal claim for a full refund or a replacement. Claims

must be submitted via the Insurance Portal link provided in your shipping confirmation email.

Uninsured Orders: If shipping insurance was declined at checkout, our liability is limited to the

standard carrier coverage (if any). We cannot guarantee a replacement or refund for lost or

stolen uninsured packages.

3. Filing a Claim

To ensure a smooth resolution, please follow these steps for lost shipments:

Wait 3 business days after a "Delivered" status to account for carrier errors or premature

scanning.

Check with neighbors or your local post office.

Access the Insurance Portal using your Order ID and the email address used for purchase.

Submit the claim within 15 days of the expected delivery date or the last tracking update.